Frequently Asked Questions (FAQ)
Welcome to Rv’s Lounge FAQ page. We’ve gathered answers to the most common questions our customers ask. If you don’t see your question here, feel free to reach out to us through our Contact Us page — we’re always happy to help!
🛒 Orders & Payments
Q: How do I place an order?
Simply browse our collections, select your favorite products, choose your size and color, then add them to your cart. Checkout is quick, secure, and easy.
Q: What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
Q: Can I cancel or change my order after placing it?
We process orders quickly, but if you need to cancel or make changes, please contact us within 12 hours of placing your order.
🚚 Shipping & Delivery
Q: How long does shipping take?
United States: 7–14 business days
International: 14–31 business days (varies by location)
Q: Do you offer tracking?
Yes! Tracking information will be uploaded as soon as your order ships. You can check it anytime on our Track Your Order page.
Q: How much is shipping?
We offer free standard shipping on most orders. Any additional costs (if applicable) will be shown at checkout.
📦 Returns & Exchanges
Q: Do you accept returns?
Yes, returns are accepted within 14 days after delivery. Items must be unworn, unused, and in their original packaging.
Q: How do I request a return or exchange?
Simply contact our support team with your order number and reason for return. We’ll guide you through the process.
Q: Who pays for return shipping?
Return shipping costs may vary depending on the product and location. Please check our Returns Policy for details.
👕 Products & Sizing
Q: How do I choose the right size?
Each product page includes a detailed size chart. We recommend checking your measurements before ordering to ensure the perfect fit.
Q: Are your products true to size?
Most of our items fit true to size, but we suggest checking the size chart for accuracy.
Q: Do you restock sold-out items?
Yes, popular items are often restocked.
💬 Customer Support
Q: How can I contact you?
You can reach us anytime through our Contact Us page or by email. Our customer service team aims to reply within 24–48 hours.
✨ At Rv’s Lounge, your satisfaction is our priority. We’re committed to quality products, fast shipping, and excellent customer service every step of the way.